shop policies


Customer Service

We welcome your questions. Please email and we will reply Monday through Friday during our business hours, 9am to 3pm GMT. 



Garments are made to fit true to size. To see actual garment measurements, view each product page. 


Material Care

iver & isla's merino wool knit garments are machine washable on a delicate cycle or alternatively, you can hand wash in cool water.  We recommend using Eucalan or Laundress Wool & Cashere and laying flat to dry. Store in a breathable cotton zip garment bag with lavender or cedar in the off-season. 

iver & isla's cotton knit and jersey garments are machine washable on a delicate cycle and air drying is recommended. 


Return Policy

You may return or exchange unworn and unwashed items for a full refund 15 days from date of delivery and for store credit up to 30 days from date of delivery. Please email with your order number to initiate a return or exchange. Shipping costs are non-refundable and return shipping is the responsibility of the buyer. 

All sale items are final sale.

All international orders are final sale.

Pre-order items (where the items are made just for you) are final sale and cannot be returned or exchanged.


Shipping & Fees

Domestic orders - Standard shipping is USPS or UPS for $12. Lighter parcels will have the option for USPS first class shipping at $7. Domestic Orders over $250 ship free. 

International orders - Shipping outside of the US starts at $18 and goes up depending on weight of parcel and delivery location. Orders over $400 ship free.

Duties and Taxes are the responsibility of the buyer. Packages returned due to refusal to pay duties will not be refunded.


Payment Methods

We accept all major credit cards as well as Paypal.